Complaints Procedure

We are committed to providing the best possible service and would like to resolve your complaint as quickly as possible. If you are dissatisfied with our service or a training provider's course, please do let us know, We always listen to complaints and appreciate feedback as this enables SkillSeeder to continually improve its service. 

 

Please note, our complaints policy does not cover matters that have previously been investigated through the SkillSeeder complaints procedure, or those regarding access to information, which are restricted by legislation, for example the Data Protection Act. We do not accept Anonymous complaints, though please rest assured that all complaints will be dealt with promptly and confidentially in accordance with the Data Protection Act 1998. 

 

How to complain

 

You can make a complaint by email by sending correspondence to hello@skillseeder.com, and upon receipt the team at SkillSeeder will aim to respond to your complaint within 5 working days, and to resolve it within 10 working days.

If you are dissatisfied with the response you may appeal. At this stage, your request will be sent to Lantra Scotland for independent review. Please note that all communications will be anonymised and at no stage will we identify the complainant. We aim for the appeal process to be complete within 20 working days. 

 

At each stage, please send your complaint or request to hello@skillseeder.com

We aim to resolve complaints within these timescales, however if a complaint is more complex it may be necessary to extend the time limit. We will always keep you updated on the progress at every stage.